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Harrods Aviation – Customer Services Department
 
 
 

Mike Irvin,
Head of Operations
Mike joined Harrods Aviation in 1997 after gaining nine year's ground handling experience with Inflite Jet Centre and Gatwick Handling both based at Stansted Airport.

During his time with Harrods Aviation he has performed various roles within the Ramp and Operations departments at Stansted and was promoted to the role of Head of Operations for both Luton and Stasted in September 2008. Mike is totally responsible for the Operations, Ramp and Fuel departments at both the Harrods Aviation FBOs.

 
Mike Irvin - Head of Operations
 
 
 
 
 

Samantha Mizsei,
Base Manager, Luton
Samantha's aviation career began when she left Roehampton University with her degree and joined London Luton Airport working on the Information Desk.  Here she honed her customer service skills, dealing with people from all walks of life on a daily basis.  The position taught her to be organised and resourceful and made her extremely knowledgeable about Luton Airport and aviation in general.

Samantha took voluntary redundancy from the Airport Authority and seized the opportunity to travel through the USA, Australia and New Zealand before returning to aviation taking a temporary short-term contract with easyJet at their head office.  A six week contract became six months with easyJet as Samantha's contract was repeatedly extended however she eventually joined Harrods Aviation in March 2004 as a Customer Service Agent.

Since joining Harrods Aviation Samantha has gone from strength to strength.  The company policy to promote from within has seen her advancing through the operational ranks to become the Base Manager for our Luton FBO in February 2007.  Now with three years experience of the operation and our customers Samantha has 60 staff under her and is responsible for the daily running of the FBO.

 
Samantha Mizsei - Base Manager, Luton
 
 
 
 
 

Lee Williams
Base Manager, Stansted
Lee began his aviation career in 1993 with GHI Stansted, where he started as a ground services operative, handling commercial and cargo aircraft.  After four enjoyable years, he was given the opportunity to join what was then Metro Business Aviation, as a Ramp Operative.

For the next 11 years he was heavily involved with handling all types of business aircraft from the smallest to the largest, and upon being trained in aircraft refuelling with ExxonMobil he was promoted to the position of Ramp and Fuel Supervisor where he continued to work closely with customers providing and ensuring they receive high standards of aircraft handling and refuelling services.

In 2008 he was again promoted to his current role as Base Manager Stansted.

He is now tasked with overseeing the day to day running of the Operations, Ramp, Fuel and Detailing departments which consists of over 50 staff. Lee works closely with the airport authorities and the board on future projects.
 
Lee Williams -  Base Manager, Stansted
 
 
 
   
         
 
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